Responsible Gaming
at gr99 — Play Smart,
Stay in Control
gr99 is committed to providing a safe, fair, and transparent gambling environment for all players in Bangladesh. Our responsible gaming tools help you set limits, take breaks, and seek help whenever you need it.
Why Responsible Gaming Matters at gr99
Gambling at gr99 should always be entertainment — never a financial solution or a source of distress. These six principles shape every responsible gaming feature we build.
Age Verification — 21+ Only
gr99 enforces strict KYC checks to ensure every account holder is aged 21 or above. We use identity document verification to confirm age at registration. Underage gambling is never permitted on the gr99 platform under any circumstances.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your gr99 account settings. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours, giving you real control over how much you spend on the platform.
Session Time Limits
gr99 allows you to set a maximum session length for each gaming visit. When your session limit is reached, gr99 will display a clear on-screen reminder and log you out automatically — helping you avoid losing track of time during play.
Time-Out Periods
Need a short break? gr99's time-out feature lets you temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is inaccessible and no deposits can be made, giving you the breathing room you need.
Self-Exclusion
For players who feel they need a longer break, gr99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion is irreversible for the chosen period and locks all access to your gr99 account including login, deposits, and gameplay.
24/7 Support & Guidance
gr99's customer support team is trained to handle responsible gaming concerns with sensitivity and confidentiality. If you are worried about your gambling habits or those of someone close to you, our support agents are available around the clock via live chat.
gr99 Responsible Gaming Tools — How They Work
Every tool described below is available free of charge to all registered gr99 players. Access them at any time via your account settings or by contacting our support team.
Deposit Limit Tool
The gr99 deposit limit tool lets you cap the total amount you can deposit into your account over a defined time window. Choose from a daily limit (resets every 24 hours at midnight Bangladesh Standard Time), a weekly limit (resets every Monday at 00:00 BST), or a monthly limit (resets on the first of each calendar month). You may decrease your limit at any time and the reduction takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the new limit becomes active — this deliberate friction is by design, to protect you from impulsive decisions. To set or adjust your deposit limit, navigate to Account Settings > Responsible Gaming > Deposit Limits on the gr99 platform.
Session Time Limit Tool
The session time limit tool monitors the duration of each continuous playing session on gr99. You can set a maximum session length ranging from 30 minutes to 8 hours. As you approach your limit, gr99 will display a reminder notification on-screen at the 10-minute and 5-minute marks before your session ends. When the session limit is reached, you will be shown a clear summary of your session — time played, net result, and the limit you set — before being logged out. You can take a break and log back in after the session closes; the timer resets on each new login. This tool is particularly helpful for players who find it easy to lose track of time during live casino or cricket betting sessions.
Time-Out Feature
A time-out is a short-term voluntary account suspension designed for players who need a brief cooling-off period. gr99 offers time-out durations of 24 hours, 48 hours, 7 days, and 30 days. Once activated, your gr99 account is immediately inaccessible — you cannot log in, deposit funds, place bets, or play any games during the time-out period. The time-out cannot be cancelled early; it runs for its full duration. Any pending bets placed before the time-out was activated will be settled normally and the results recorded. Time-outs do not affect any pending withdrawals. To activate a time-out, go to Account Settings > Responsible Gaming > Time-Out, or ask a support agent via live chat.
Self-Exclusion Tool
Self-exclusion is gr99's most powerful responsible gaming tool, intended for players who recognise that their gambling has become or may be becoming a problem. Choosing self-exclusion closes your gr99 account for a minimum of 6 months. Available periods are 6 months, 1 year, 3 years, and permanent (indefinite) exclusion. Once self-exclusion is activated, it is strictly irreversible for the chosen period — no exceptions and no early reinstatement, regardless of the reason. gr99 will also suppress all marketing communications to your registered email and phone number for the duration of the exclusion. Any Real Money Balance remaining in your account at the time of exclusion will be returned to you via your last used withdrawal method within 5 business days. To initiate self-exclusion, contact gr99 support via live chat and request the Responsible Gaming Self-Exclusion form.
How to Activate Responsible Gaming Tools on gr99
All responsible gaming tools on gr99 are self-service and can be activated in under two minutes directly from your account. Here is how:
Log In to Your gr99 Account
Visit gr99.io and log in to your registered player account using your username and password. Make sure you are on a secure private connection.
Navigate to Account Settings
Click your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu to open your account management panel.
Open the Responsible Gaming Section
Inside Account Settings, select the "Responsible Gaming" tab. You will see all available tools: Deposit Limits, Session Time Limits, Time-Out, and Self-Exclusion.
Select and Configure Your Tool
Choose the tool you wish to activate, enter your preferred values (limit amounts, time periods, or exclusion duration), and confirm your selection. Changes take effect immediately.
Contact Support If You Need Help
If you encounter any difficulty activating a tool, or if you prefer assistance from our team, our 24/7 live chat support can activate any responsible gaming feature on your behalf within minutes.
Recognising Problem Gambling
Problem gambling can affect anyone. It does not discriminate by age, income, or background. Knowing the early warning signs is the first step toward getting help. Ask yourself honestly whether any of the following apply to you:
Signs to Watch For
- Gambling with money needed for rent, food, or bills
- Chasing losses by placing larger and larger bets
- Feeling unable to stop once you have started
- Lying to family or friends about how much you gamble
- Borrowing money specifically to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, study, or family responsibilities to gamble
- Gambling to escape stress, anxiety, or personal problems
- Spending more time gambling than originally planned
- Unsuccessful repeated attempts to reduce gambling
If You Recognise These Signs
Experiencing any of the above does not mean you are beyond help. gr99 strongly encourages you to use our self-exclusion or time-out tools immediately and to reach out to our support team via live chat. Our agents can provide guidance, activate protective measures on your account, and point you toward appropriate professional resources.
You can also contact gr99 support by email at [email protected] — plain text, not a clickable link — with the subject line "Responsible Gaming Help Request".
Quick Self-Assessment Questionnaire
The following questions are based on widely used responsible gambling screening tools. They are for your own reflection only — no data is submitted to gr99. Be honest with yourself when you answer.
Have you ever felt the need to gamble with increasing amounts of money to achieve the same level of excitement?
If yes, this may indicate tolerance — a common early sign of gambling dependency. Consider setting a deposit limit today.
Have you ever tried to cut back on gambling but found it difficult or impossible to do so?
Difficulty stopping is one of the clearest indicators of a gambling problem. gr99's time-out and self-exclusion tools are designed exactly for this situation.
Do you gamble as a way to escape problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
Using gambling as an emotional coping mechanism can accelerate the development of a serious gambling disorder. Speaking with a support professional is strongly recommended.
After losing money gambling, do you feel the need to return as soon as possible to win it back ("chasing losses")?
Chasing losses is a particularly dangerous behaviour pattern that leads to escalating losses. If this applies to you, activating a deposit limit or time-out immediately can help break the cycle.
Have you ever hidden the extent of your gambling from family members, friends, or a partner?
Secrecy around gambling often signals that a player knows their behaviour has moved beyond healthy boundaries. Consider speaking openly with someone you trust.
Has your gambling ever caused serious financial difficulties, relationship problems, or impacted your professional life?
If gambling has caused significant negative consequences in your life, we urge you to use gr99's self-exclusion tool and seek professional guidance right away. You are not alone, and help is available.
Note: If you answered "yes" to two or more of the questions above, gr99 strongly encourages you to activate our responsible gaming tools and to contact our 24/7 support team via live chat for confidential guidance. This questionnaire does not replace professional assessment.
Strict 21+ Age Restriction
gr99 operates a strictly enforced minimum age policy. Every player who registers an account on the gr99 platform must be at least 21 years of age at the time of registration. This requirement is non-negotiable and applies to all players in Bangladesh without exception.
gr99 verifies age through a mandatory KYC process that requires submission of a government-issued photo ID — such as a National ID card, passport, or driving licence — before any withdrawal can be processed and before any deposit limit can be raised above the default threshold. Our verification team reviews submitted documents thoroughly and reserves the right to request additional documentation where the initial submission is unclear or inconclusive.
If gr99 suspects or determines that a registered account is held by a person under the age of 21, the account will be immediately suspended, all associated funds will be frozen pending investigation, and the account will be permanently closed following review. Any Real Money Balance will be returned to the payment source after deducting any winnings generated, in accordance with our Terms & Conditions.
Parents and guardians in Bangladesh are encouraged to use internet filtering and parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered or attempted to register on gr99, please contact our support team immediately via live chat so we can investigate and take appropriate action.
21+ Age Restriction — Bangladesh
The gr99 platform is strictly intended for adults aged 21 years and above. Players aged under 21 are not permitted to register, deposit, or participate in any gambling activity on gr99 — regardless of the game type or betting amount. gr99 complies fully with responsible gaming standards and takes underage gambling prevention extremely seriously.
Tips for Parents & Guardians
Use Parental Control Software
Install internet filtering tools on shared devices to block access to online gambling websites. Many free and paid options are available for Android and Windows devices commonly used in Bangladesh.
Keep Login Credentials Private
Never share your gr99 username or password with anyone, including family members. Keep your credentials confidential to prevent unauthorised use of your account by minors.
Talk Openly About Gambling Risks
Open conversations with young people about the risks and realities of gambling are one of the most effective prevention tools available to families. Explain that gambling is entertainment for adults, not a way to earn money.
When to Seek Professional Help
If gambling has become a source of serious distress, financial hardship, or relationship damage, gr99 urges you to reach out to a professional support service. You do not have to manage this alone.
Contacting gr99 Support for Help
gr99's 24/7 customer support team is trained to handle responsible gaming conversations with discretion and care. If you want to activate any responsible gaming tool, discuss your gambling patterns, or simply talk to someone, our live chat is the fastest way to reach us — available every day of the year, around the clock, Bangladesh Standard Time (UTC+6).
You can also email us at [email protected] — please include "Responsible Gaming" in the subject line so your message is routed to the appropriate team. We aim to respond to all responsible gaming enquiries within 2 hours.
gr99 recognises that internal support has its limits. For players who need structured counselling, therapy, or a medically supervised recovery programme, we strongly encourage seeking help from qualified professionals and accredited organisations that specialise in gambling disorder treatment. Talking to a trusted doctor, mental health professional, or community counsellor in Bangladesh is a positive and courageous step.
Responsible gaming is not about stopping gambling entirely for everyone — it is about maintaining a healthy relationship with entertainment. The vast majority of gr99 players enjoy betting on cricket, live casino games, and slots as a leisure activity within their means. The tools and resources on this page exist to protect the small minority who may develop difficulties, and to give every player the means to stay in control of their experience.
gr99's responsible gaming programme is reviewed and updated regularly to ensure it reflects best practice. If you have feedback on our responsible gaming tools or this page, please share it with our support team — we genuinely welcome input from players who want to help us improve.
Play Responsibly — Enjoy gr99 on Your Own Terms
Explore cricket betting, slots, and live casino games on gr99, or visit our FAQ for answers to common questions about responsible gaming tools and account management.
Read Our FAQ Explore gr99 Casino21+ only. Gambling involves financial risk. Please play within your means and use our responsible gaming tools if you need them.